At Access, we believe that collections doesn't have to be stressful. Our approach is innovative, informative and professional. We believe that a common sense conversation is much more effective. We create win-win solutions for both parties as our client's intermediary.
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Sunday, June 13, 2010
A conversation with Tom Gillespie
I just produced a short video regarding our experience with AMMINA. AMMINA from Interprose is a patent pending virtual collector on the web. http://www.youtube.com/results?search_query=virtual+collector&aq=f
Saturday, June 12, 2010
Monday, May 24, 2010
The Collector - New Reality TV Show
How about a new reality TV show based on life in a collection agency. It could be quite entertaining. Very funny I think.
Sunday, May 23, 2010
Will debt collection go away?
I am interested to get your opinion on where the debt collection industry is going. With all the new regulations and proposed regulations governing debt collection and now having the customers written consent before calling their cell phone, it concerns me that the baby is getting thrown out with the bathwater. Also, if you are involved in healthcare collections or student loan collections, are you concerned?
Friday, May 21, 2010
What is a Virtual Collector
A virtual collector is an intelligent web based web portal that enables your customer to self resolve a customer service issue or a bill. It was deployed by ACCESS Receivables Management in 2007 and it has been a very successful way for our debtors to self-resolve a delinquent bill. If they prefer to handle their account without getting calls from a collector, they simply go the specific site, sign-in and off they go. We are trying to fight the continued downward trend of contact percentages through land based phones and snail mail response. In addition, the debtors (customers) who have used it prefer to handle their delinquent account on-line. I believe that we are at the dawn of a new age in communication. All businesses that deal with large numbers of customers need to zone in on how to better serve customers than all the traditional methods including, dialers, IVR's, off-shore labor and endless collection letters. Go Green on the Web. Let me know what you think?
Welcome
Welcome to The future of Debt Collection. I am Tom Gillespie, President of ACCESS Receivables Management in Towson Maryland. I am also the co-inventor of a patent pending AVATAR based virtual collector with Interprose of Vancouver Washington http://www.interprose.com. The purpose of this Blog is to shed light on how quickly communication habits are changing and share information I am learning about social networking, web payment trends and how creditors and receivables management companies can communicate better with their delinquent customers and be more successful by providng a more positive debt collection process. I am interested in your ideas, views and experience.
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